Legal
Terms and Conditions
The terms that apply to your use of this website and to consultations and treatments booked with AETÉ Skin Ritual.
Last updated: 3 November 2026
About us
AETÉ Skin Ritual is run by Taise Turella. It is a skin and aesthetics clinic, and all treatments are provided by our practitioner, Taise Turella. Treatments are by appointment only.
- Clinic address: Room 17, 209 Old Marylebone Road, London NW1 5QT, United Kingdom
- Phone and WhatsApp: 07897 523907
Our Privacy Policy explains how we use your personal information.
Using this website
You may use this website for your own personal, non-commercial use. Please do not misuse it, for example by trying to gain unauthorised access or by copying its content. We may change, suspend or withdraw any part of the website at any time. This website does not sell products and does not take payments.
Information on this website is not medical advice
The information on this website is general information about our treatments. It is not medical advice and does not replace a consultation. Results vary from person to person and cannot be guaranteed. If you have a medical condition or concern, please speak to your doctor.
Consultations and suitability
Our treatments are consultation-led. Before any treatment, your concerns, medical history and expectations will be discussed with you, and whether a treatment is suitable for you is decided at the consultation. We may decline or postpone a treatment if we believe it is not suitable or safe for you.
Please give us complete and accurate information about your health, medication and previous treatments, tell us about any changes before each appointment, and follow the aftercare advice you are given.
Age
All cosmetic filler appointments are available only to clients aged 18 and over. We may ask for proof of age.
Booking
You can book:
- online through Treatwell, a separate company. Bookings made through Treatwell are also subject to Treatwell’s own terms and privacy policy; or
- by contacting us by phone or WhatsApp on 07897 523907. WhatsApp is a third-party service with its own terms.
Prices, payment and cancellations
Prices for treatments booked online are shown on Treatwell. If you book through Treatwell, the payment, deposit, cancellation and rescheduling rules shown on Treatwell when you book apply to that booking.
If you booked directly with us and need to cancel or move your appointment, please let us know as soon as possible by phone or WhatsApp on 07897 523907.
Your rights as a consumer
We will provide our services with reasonable care and skill, as required by the Consumer Rights Act 2015. Depending on how you book, you may also have the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; if you ask for your appointment to take place within those 14 days, you may have to pay for any service already provided.
Nothing in these terms affects your legal rights as a consumer. For more information, contact Citizens Advice.
Photographs
We will not take or use photographs of you for our website or marketing without your consent. You can withdraw that consent at any time, as explained in our Privacy Policy.
Intellectual property
The content of this website, including text, photographs, logos and design, belongs to AETÉ Skin Ritual or is used with permission. You may not copy, reproduce or use it without our written permission, except for viewing and printing pages for your own personal use.
Links to other websites
This website links to other websites, such as Treatwell, WhatsApp and Google Maps. We are not responsible for their content, availability or policies.
Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights as a consumer.
We are not responsible for:
- loss caused by your failure to give us accurate information about your health or to follow aftercare advice;
- the website being temporarily unavailable, or for errors on it, although we try to keep it accurate and up to date;
- any business losses, as our services are for private individuals.
Complaints
If you are unhappy with any part of our service, please tell us by phone or WhatsApp on 07897 523907, or by post to the clinic address above, so we can try to put it right.
Changes to these terms
We may update these terms from time to time. The version on this page at the time you book applies to that booking.
Governing law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.